Help
Why haven’t I received my order yet?

Please allow 6-12 business days for delivery. Feel free to contact us at Info@Slyrox.com with any concerns. 

How can I contact SLYROX MUSIC if I have a general question or a question about my order?

Please feel free to contact SLYROX MUSIC at Info@Slyrox.com

 

I want to submit my music, artwork, or merchandise to SLYROX MUSIC? How can I get it posted on this site?

Please Contact SLYROX MUSIC at Info@Slyrox.com

 

I don’t have a PayPal account at this time, can I still order?

Yes:  PayPal provides an option towards the bottom on the payment screen that reads: "If you do not currently have a PayPal account [Click Here]". Click on this button to proceed to pay with Credit Card. You do not need to sign up for PayPal

Can I or How do I pay by Check? Where can I send it?

Yes you may pay by check. You may send it to SLYROX MUSIC P.O. Box 382474, Cambridge, MA 02238-2474. Please make checks payable to SLYROX MUSIC. Upon SLYROX MUSIC's receipt of your payment, your merchandise will be sent to your ordering mailing address accordingly. PLEASE NOTE: Any patrons who do not have sufficient funds that result in returned checks will be assessed a $30.00 Banking fee from SLYROX MUSIC.

How does Album Art/ Licensing work?

Images posted are available for purchase, whereas the purchaser of the license will   own the license to the image and may utilize it however they see fit. All images are only posted and available for purchase once. Once it has been purchased ALL images will be removed from this site. The purchaser will now be the sole possessor of the image. 

How are items shipped or how should I expect them?

At this time all items are shipped US Postal service First Class only.

Can you send me a digital copy of a photograph?

No. You must buy the license to obtain a digital copy. Only physical photos are available.

What do I do if I want a larger or smaller photograph size than what is listed?

Please contact Info@Slyrox.com 

Do you charge shipping?

Yes. It varies product to product and anywhere posted are generalized options. All shipping is estimated at this time. It is however viewable before checkout as to what the shipping cost of a specific product actually is.

Can I return an item if I am not satisfied?

Yes any unopened or physical products must be returned within two weeks of purchase. PLEASE NOTE: Album Art or Licenses are not refundable and all sales are final, no refunds or exchanges.

Why cannot I purchase a certain item?

The item may be out of stock, please double check. For all other concerns or questions about items listed and tech support. Please contact Info@Slyrox.com

 

I can’t find my answer here or have a different specific question?

Please contact Info@Slyrox.com

 

When will I get a response from SLYROX MUSIC?

Please allow 24-48hrs for a response during normal business hours Monday-Friday.

What is SLYROX MUSIC's mailing address?
SLYROX MUSIC
P.O. Box 382474
Cambridge, MA 02238-2474
Are Gift Certifificates Available?

Yes. You may find them at the following link: Gift Certificates Currently they are available of any amount between $5.00 and $100.00 Gift Certificates can also be added to the shopping cart from the Customer Service page by clicking the "Gift Certificates" Link in the left side menu. When ordering a gift certificate, a gift certificate code will be issued which can be presented as a gift and used for subsequent visits of any shopper holding the certificate code.